Adding New User
1) Go to http://jira.opensciencegrid.org/secure/admin/user/UserBrowser.jspa
2) Click "Create User"
3) Populate fields
- User ID: I usually use user's ID part of email address for user id (for firstname.lastname@example.org, it will be "hayashis", for example).
- Leave "Jira Internal Directory",
- Password doesn't matter since notification will be sent to the user asking to reset it
- Make sure to allow JIRA to sendout password reset notification to the user. User follows the email instruction to reset password.
4) After the account is created, click "Edit Groups", and add "jira-developer" role to the user (only jira-developers can create / modify issues).